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FAQ

1. Heated Gloves - Questions and Answers

Q1: What is the material of the heated gloves?
Most styles are made of 55% polyester, 20% nylon, 20% polyurethane, and 5% elastane. Some styles may also include leather or genuine goat leather.

Q2: How to use the heated gloves?

  1. Fully charge the battery before the first use. When the charger indicator turns from red to green, the battery is fully charged.
  2. Connect the fully charged battery to the wire inside the battery pocket of the gloves. Place the battery inside the pocket and close it.
  3. Put on the gloves. Press and hold the power button for 3 seconds to turn them on. Then, short press the power button to adjust the temperature. The indicator light will cycle through:
    • Red (high)
    • White (medium)
    • Blue (low)
  4. When the battery is drained, remove it and recharge it using the provided charger until it is fully charged.

Q3: What is the estimated heating time?
There are three heating levels:

  • High: 140-150°F (2-2.5 hours)
  • Medium: 122-131°F (3-3.5 hours)
  • Low: 100-113°F (6-6.5 hours)

Q4: What is included in the package?

  • 1 pair of heated gloves
  • 1 pair of 7.4V 2200mAh polymer lithium rechargeable batteries
  • 1 8.4V dual battery charger
  • 1 black carrying bag
  • 1 user manual

Q5: How do I choose the right size?
Measure the circumference of your palm (excluding the thumb), then refer to our size chart. If you are between two sizes, we recommend choosing the larger size.

Q6: Are the fingers heated, or just the back of the hand?
The heating elements cover the entire back of the hand, all five fingers, and the fingertips.

Q7: Why do the gloves only heat for about 30 minutes before turning off the first time I use them?
Most batteries are not fully charged when first received. Please charge them for 3-4 hours before using them.

Q8: Can I buy extra batteries?
Yes! We recommend purchasing additional batteries from our store to ensure compatibility.

Q9: Can I machine wash the gloves?
Hand washing is recommended for better safety and longevity. Remove the battery before cleaning. If machine washing, use a laundry bag to protect the gloves.

Q10: How do I charge the battery?
Remove the battery from the gloves before charging. Use the provided charger at room temperature.

  • Red light: Charging
  • Green light: Fully charged

2. Heated Socks - Questions and Answers

Q1: What is the material of the heated socks?
The socks are made of 80% cotton, 12% polyester, and 8% elastane.

Q2: Where are the heating elements located?
The heating elements cover the instep and toe area. They use far-infrared heating technology, which helps stimulate blood circulation.

Q3: How do I use the temperature controller?
The socks have three heating levels:

  1. Press and hold the power button for 3 seconds to turn them on.
  2. Short press the power button to cycle through the temperature settings:
    • Red (high) - 6-8 hours
    • White (medium) - 4-6 hours
    • Blue (low) - 2-4 hours
        Tip: Fully charge the battery before using the socks for the best performance.

Q4: What is included in the package?

  • 1 pair of heated socks
  • 1 pair of 7.4V 2200mAh polymer lithium rechargeable batteries
  • 1 8.4V dual battery charger
  • 1 black carrying bag
  • 1 user manual

Q5: When can I use the heated socks?
They are perfect for hunting, skiing, fishing, hiking, walking dogs, and other outdoor activities.

Q6: What after-sales services do you offer?
We offer a 1-year worry-free warranty! If you have any issues (size, quality, etc.), please contact us by leaving a message.