FAQ

1. Heated gloves Questions and Answers

Q1:What is the material of heated gloves ?
Normally it is 55% polyester, 20% nylon, 20% polyurethane,and 5% elastane for most styles. Some styles may have leather or skin goat leather.

Q2: How to use it ?
1. The charger should be fully charged before the first use. When the charger indicator changes from red to green, the battery is fully charged.
2. Connect the fully charged battery with the wire in the battery bag next to the gloves, put the battery into the battery bag and cover it.
3.Put on gloves, long press the power button for 3 seconds for the first time, and then short press the power button to adjust the temperature in turn. The light changes from red advanced to white intermediate, and finally to blue.
4. When the power is exhausted, please take out the battery and use the charger provided by this product to charge the battery until it is full.

Q3:What's estimated heating times?
There are three levels of the heating decives;
●High : 140-150 F - 2-2.5 H
●Medium: 122-131 F - 3-3.5 H
●Low : 100-113 F - 6-6.5 H

Q4:What's final products Included？
A Pair of heated gloves; A Pair of 7.4V 2200MAH Polymer Lithium Rechargeable Batteries; 1pc 8.4V dual battery charger ; 1pc carry bag (black color) and 1pc user manual.

Q5:how can I choose the size ?
Try to measure your circumference of the widest palm of your hand not including the thumb ,then find your right size according to our size chart,if you are between two sizes ,we recommend you to choose a larger one.

Q6 : Are the fingers heated or just the back of the hand?
Heating areas covers whole back of hand ，five fingers and five fingertips.

Q7: Why Gloves only heats for about 30 minutes then went off when I first use it?
Since mostly batteries did not get full charge ,so please charge it around 3-4 hours once you get it .

Q8:Can I buy extra batteries ?
Of course ,we recommend you to buy them from our store ,it is more matched to our items.

Q9:Can I wash them by machine?
Hand wash is recommended for more safety, just Remove battery while cleaning ,If machine wash then it is recommended to use laundry bag to wash it.

Q10:How to charge the battery?
Remove battery from gloves while charging and charge your batteries with provided charger kit at room temperature.Red Light means it is charging.Green Light means charging is complete.

2.Heated socks Questions and Answers

Q1:What is the material of heated Socks ?
It is made of 80% cotton , 12% polyester ,8% Elastane material.

Q2:Where is the heating elements ?
Heating Elements Covers Instep and Toes Area（(Instep and toe area)） and it uses far infrared heating elements，can stimulate your blood circulation.

Q3:How can i use the temperature controller?
It has 3 Setting; Just long press the power button for 3 seconds for the first time, and then short press the power button to adjust the temperature . The light changes from red to white , and finally to blue. Normally the highest level can work about 6-8 hours , middle level can work 4-6 hours and the lowest level can also work 2-4 hours.We recommend you to get the battery full charged before using them.

Q4:What's final products Included？
A Pair of heated socks; A Pair of 7.4V 2200MAH Polymer Lithium Rechargeable Batteries; 1pc 8.4V dual battery charger ; 1pc carry bag (black color) and 1pc user

Q5:Which situations can i use our heated socks?
It is great for hunting, skiing, fishing, hiking, walking dogs and any other sporting events.

Q6:what is your after-sale services ?
We offter 1 year worry-free warranty！If you have any problems（Size, quality, etc.）, please contact us by leaving us a message .