Return & Exchange

Return & Exchange Policy

Sale items, final sale items, and free gifts are not eligible for exchanges.
Items must be new and unworn with tags attached to be returned or exchanged within 30 days of delivery.
We reserve the right to inspect and refuse any return if the item is not in its original condition (new and unworn, with tags).
Shipping charges are non-refundable.
If you require an exchange after 30 days of order delivery, a flat rate shipping fee will be charged to ship the exchanged item.
We don't accept returns or refunds for products marked with Outlets

Return & Exchange Shipping

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Process for Returning Merchandise

- Obtain a Return Merchandise Authorization (RMA) Number:

All returns must have an RMA number for processing. Contact your reseller or email support@saviorheat.com for assistance.

- Write the RMA number on the shipping label on the outside of the package.

RMA numbers should be clearly displayed on the return shipping label of any package being returned to SAVIORHEAT. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Undamaged products may be returned for a full refund for any reason within 30 days of purchase. Once the returned item arrives back in SAVIORHEAT, warehouse for inspection, the refund process will begin.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason like bad weather and transportation problems within 30 days of purchasing. Once the returned item arrives back in SAVIORHEAT, warehouse for inspection, the refund process will begin.

30 DAY RETURN POLICY
Return has to include all accessories?	Yes
Return requires original packaging?	Yes
RMA Authorization (customer needs to contact us for an RMA number)	Yes
When do we execute the refund?	Upon receipt of the return package (if the customer returns the product to our warehouse)
When do we execute the replacement?	Upon receipt of the return package (if the customer returns the product to our warehouse)
Refunds for delivery costs	Quality issue only
Refund for return shipping costs	Quality issue only
Refund for lost/damaged item returns	Take responsibility for the returns with a prepaid shipping label only
Return RMA validity	30 days (from the date the RMA was created)

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through SAVIORHEAT online stores, please contact retailers for refunds. For quality-related issues, please see below.

SELLER'S WARRANTY
Is an extended warranty available?	Yes, but not for refurbished or used items
Unauthorized returns	Not accepted
For what reason is an RMA accepted?	Product quality only
Is an RMA accepted for a refund?	No, only for a replacement
When does the warranty start?	The date the item was purchased
How long is the RMA claim time?	Within the warranty time
Troubleshooting results?	Yes
Do I need SN/pictures/video?	SN or visible proof depicting the defect is required
Return needed?	Warranty can be processed without returns in certain cases, at the discretion of SAVIORHEAT
Should I keep all the accessories in case of a return?	Including, but not limited to
Should I mark the RMA no. on the outgoing package?	Yes
Will I receive a refund for delivery costs?	Yes
Will I receive a refund for return shipping costs?	Yes
Who pays the shipping fee for shipping back the unauthorized return package?	The customer
Does a return require the original packaging?	No
Is there a warranty for free products?	No
Does the SAVIORHEAT have liability for lost data / other damages/misuse/repairs through 3rd parties/return of private things?	No
Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?	The customer

If you need an exchange, a flat shipping fee will be charged to ship the replacement item.

To apply for a return or exchange, you could contact us directly by e-mail at support@saviorheat.com.