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Return & Exchange

Return & Exchange Policy

  • Sale items, final sale items, and free gifts are not eligible for exchanges.
  • Items must be new and unworn with tags attached to be returned or exchanged within 30 days of delivery.
  • We reserve the right to inspect and refuse any return if the item is not in its original condition (new and unworn, with tags).
    Shipping charges are non-refundable.
  • If you require an exchange after 30 days of order delivery, a flat rate shipping fee will be charged to ship the exchanged item.
  • We don't accept returns or refunds for products marked with Outlets

Return & Exchange Shipping

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    Process for Returning Merchandise

    • Contact Customer Support for Return Authorization:
      Before returning any product, you must contact our customer support team at support@saviorheat.com to request return authorization. Our team will provide you with the correct return address.

    • Include the Provided Return Information on the Shipping Label:
      Ensure that the return details provided by customer support are clearly written on the shipping label (outside the package). Do not write directly on the product packaging. Returns without proper authorization may not be accepted by our warehouse.

    • Return Window & Refund Policy:
      Undamaged products may be returned for a full refund within 30 days of purchase for any reason. Once the returned item is received and inspected at our warehouse, the refund process will begin.

    30-Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason like bad weather and transportation problems within 30 days of purchasing. Once the returned item arrives back in SAVIORHEAT, warehouse for inspection, the refund process will begin.

     30 DAY RETURN POLICY
    Return has to include all accessories? Yes
    Return requires original packaging? Yes
    RMA Authorization (customer needs to contact us for an RMA number) Yes
    When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
    When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
    Refunds for delivery costs Quality issue only
    Refund for return shipping costs Quality issue only
    Refund for lost/damaged item returns Take responsibility for the returns with a prepaid shipping label only
    Return RMA validity 30 days (from the date the RMA was created)

     

    Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through SAVIORHEAT online stores, please contact retailers for refunds. For quality-related issues, please see below.

     

    SELLER'S WARRANTY
    Is an extended warranty available? Yes, but not for refurbished or used items
    Unauthorized returns Not accepted
    For what reason is an RMA accepted? Product quality only
    Is an RMA accepted for a refund? No, only for a replacement
    When does the warranty start? The date the item was purchased
    How long is the RMA claim time? Within the warranty time
    Troubleshooting results? Yes
    Do I need SN/pictures/video? SN or visible proof depicting the defect is required
    Return needed? Warranty can be processed without returns in certain cases, at the discretion of SAVIORHEAT
    Should I keep all the accessories in case of a return? Including, but not limited to
    Should I mark the RMA no. on the outgoing package? Yes
    Will I receive a refund for delivery costs? Yes
    Will I receive a refund for return shipping costs? Yes
    Who pays the shipping fee for shipping back the unauthorized return package? The customer
    Does a return require the original packaging? No
    Is there a warranty for free products? No
    Does the SAVIORHEAT have liability for lost data / other damages/misuse/repairs through 3rd parties/return of private things? No
    Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? The customer


    If you need an exchange, a flat shipping fee will be charged to ship the replacement item.

    To apply for a return or exchange, you could contact us directly by e-mail at support@saviorheat.com.

    SAVIORHEAT All Rights Reserved.