Return & Exchange

Return & Exchange Policy

Return or exchange eligible items within 30 days of delivery.

Items may be tried on and tested. Please keep the original packaging and return the item in good, resalable condition, without damage, stains, washing, or signs of extended use.

Sale items, final sale items, free gifts, and products marked as Outlets are not eligible for exchanges or returns unless otherwise required by applicable law.
Returns and exchanges must be requested within 30 days of delivery.
We reserve the right to inspect and refuse any return if the item is not in good, resalable condition or shows damage, stains, washing, alteration, or signs of extended use.
Original shipping charges are non-refundable for non-quality-related returns.

Return & Exchange Shipping

For non-quality-related returns, the customer is responsible for return shipping. The actual shipping fee depends on the carrier and shipping service selected.
If the item received is confirmed to be defective, damaged on arrival, or incorrect due to an error by SAVIOR HEAT, the customer will not be required to bear reasonable shipping costs when the shipment is arranged or approved by SAVIOR HEAT.

Size Exchanges

For the first size exchange per order, the customer is responsible for return shipping, and SAVIOR HEAT will cover shipping for the replacement item.

For a different product, color, style, or model, please return the original item and place a new order.

Process for Returning Merchandise

Contact Customer Support for Return Authorization:
Before returning any product, you must contact our customer support team at support@saviorheat.com to request return authorization. Our team will provide you with the correct return address and return instructions.
Include the Provided Return Information on the Shipping Label:
Ensure that the return details provided by customer support are clearly written on the shipping label outside the package. Do not write directly on the product packaging. Returns sent without proper authorization or to an incorrect return address may not be accepted by our warehouse.
Return Window & Refund Policy:
Eligible products may be returned within 30 days of delivery. Once the returned item is received and inspected at our warehouse, the refund process will begin.

30-Day Return Policy

Eligible products may be returned within 30 days of delivery. Once the returned item arrives at the SAVIOR HEAT warehouse and passes inspection, the refund process will begin.

30 DAY RETURN POLICY
Return has to include all accessories?	Yes
Return requires original packaging?	Recommended
RMA Authorization (customer needs to contact us for an RMA number)	Yes
When do we execute the refund?	Upon receipt and inspection of the return package
When do we execute the replacement?	Upon receipt and inspection of the return package, unless otherwise approved by SAVIOR HEAT
Refunds for delivery costs	Quality issue only
Refund for return shipping costs	Quality issue only
Refund for lost/damaged item returns	Responsibility applies only to returns shipped with a prepaid label provided or approved by SAVIOR HEAT
Return RMA validity	30 days from the date the RMA was created

Refund requests for non-quality-related returns must be submitted within 30 days of delivery. For purchases not made directly through SAVIORHEAT online stores, please contact the respective retailer or sales platform first for returns and refunds.

If you are unable to receive assistance through the original sales channel, you may contact SAVIOR HEAT Support for further guidance.

For quality-related issues, please refer to our Warranty & Repairs policy.

SELLER'S WARRANTY
Is an extended warranty available?	No. SAVIOR HEAT provides a 1-year limited warranty for eligible quality-related issues.
Unauthorized returns	Not accepted
For what reason is an RMA accepted?	Product quality issues and approved returns or exchanges
Is an RMA accepted for a refund?	Yes, for eligible approved returns within the applicable return period
When does the warranty start?	The original purchase date
How long is the RMA claim time?	Within the applicable return or warranty period
Troubleshooting results?	May be required for warranty claims
Do I need SN/pictures/video?	Order information and proof of the issue may be required
Return needed?	May not be required in certain warranty cases, at the discretion of SAVIOR HEAT
Should I keep all the accessories in case of a return?	Yes, all applicable accessories and components should be kept and returned when requested
Should I mark the RMA no. on the outgoing package?	Yes, if an RMA number is provided
Will I receive a refund for delivery costs?	For confirmed quality issues only, when applicable
Will I receive a refund for return shipping costs?	For confirmed quality issues only, when arranged or approved by SAVIOR HEAT
Who pays the shipping fee for shipping back the unauthorized return package?	The customer
Does a return require the original packaging?	Original packaging is recommended; the item must be adequately protected and returned in good condition
Is there a warranty for free products?	Free gifts are generally not eligible for return or exchange; warranty eligibility may depend on the specific item and applicable law
Does SAVIOR HEAT have liability for lost data / other damages / misuse / repairs through 3rd parties / return of private things?	Subject to the limitations stated in the applicable warranty policy and applicable law
Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?	The customer

For the first size exchange per order, the customer pays the return shipping and SAVIOR HEAT covers shipping for the replacement item.

To apply for a return or exchange, contact us directly by email at support@saviorheat.com.

For product quality or performance issues, please refer to our Warranty & Repairs policy.