Return & Exchange
Return & Exchange Policy
- Sale items, final sale items, and free gifts are not eligible for exchanges.
- Items must be new and unworn with tags attached to be returned or exchanged within 30 days of delivery.
- We reserve the right to inspect and refuse any return if the item is not in its original condition (new and unworn, with tags).
Shipping charges are non-refundable.
- If you require an exchange after 30 days of order delivery, a flat rate shipping fee will be charged to ship the exchanged item.
Return & Exchange Shipping
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Process for Returning Merchandise
- Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email email@example.com for assistance.
- Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to SAVIORHEAT. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Undamaged products may be returned for a full refund for any reason within 30 days of purchase. Once the returned item arrives back in SAVIORHEAT, warehouse for inspection, the refund process will begin.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason like bad weather and transportation problems within 30 days of purchasing. Once the returned item arrives back in SAVIORHEAT, warehouse for inspection, the refund process will begin.
30 DAY RETURN POLICY
|Return has to include all accessories?||Yes|
|Return requires original packaging?||Yes|
|RMA Authorization (customer needs to contact us for an RMA number)||Yes|
|When do we execute the refund?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|When do we execute the replacement?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|Refunds for delivery costs||Quality issue only|
|Refund for return shipping costs||Quality issue only|
|Refund for lost/damaged item returns||Take responsibility for the returns with a prepaid shipping label only|
|Return RMA validity||30 days (from the date the RMA was created)|
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through SAVIORHEAT online stores, please contact retailers for refunds. For quality-related issues, please see below.
|Is an extended warranty available?||Yes, but not for refurbished or used items|
|Unauthorized returns||Not accepted|
|For what reason is an RMA accepted?||Product quality only|
|Is an RMA accepted for a refund?||No, only for a replacement|
|When does the warranty start?||The date the item was purchased|
|How long is the RMA claim time?||Within the warranty time|
|Do I need SN/pictures/video?||SN or visible proof depicting the defect is required|
|Return needed?||Warranty can be processed without returns in certain cases, at the discretion of SAVIORHEAT|
|Should I keep all the accessories in case of a return?||Including, but not limited to|
|Should I mark the RMA no. on the outgoing package?||Yes|
|Will I receive a refund for delivery costs?||Yes|
|Will I receive a refund for return shipping costs?||Yes|
|Who pays the shipping fee for shipping back the unauthorized return package?||The customer|
|Does a return require the original packaging?||No|
|Is there a warranty for free products?||No|
|Does the SAVIORHEAT have liability for lost data / other damages/misuse/repairs through 3rd parties/return of private things?||No|
|Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?||The customer|
If you need an exchange, a flat shipping fee will be charged to ship the replacement item.
To apply for a return or exchange, you could contact us directly by e-mail at firstname.lastname@example.org.
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